At ryobitoolsgift, we aim to get your order to you as quickly and reliably as possible. Please review our shipping procedures below before placing an order.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed after 6:00 PM CT on a business day, or on weekends, will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Destinations
We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time. Orders with shipping addresses outside the eligible area may be cancelled.
Shipping Method and Delivery Time
We offer free standard shipping on all orders. Once your order leaves our facility, delivery within the United States typically takes 3–5 business days. Please note that these are estimates provided by the carrier and are not guaranteed delivery dates. Delays caused by weather, carrier disruptions, or incorrect addresses are outside our control.
Carrier Selection
To ensure reliable delivery, we select a carrier from among reputable logistics providers at the time of shipment. The carrier chosen may vary depending on the destination and package size. A tracking number will be provided so you can monitor your shipment’s progress.
Order Tracking
A tracking number will be emailed to you as soon as it becomes available. If you do not receive tracking information within 2 business days of your order confirmation, please contact us at info@ryobitoolsgift.my.
Incorrect Addresses
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.
Contact
For any shipping-related questions:
Email: info@ryobitoolsgift.my
Phone: +1 832-353-0982
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)
Address: 10108 Dunvegan Way, Houston, TX 77013, United States